Ticket Box

Terms of Service / Privacy Policy

Innovative Ticketing (innovativeticketing.com and associated sites) is a third party ticketing service. We do not operate these events and cannot control unforeseen circumstances which may occur at an event.

Please read the following terms and conditions carefully as this is a binding contract between yourself and Innovative Ticketing. By agreeing to (marking) these terms during your purchase and finalizing your transaction, you hereby bind yourself to the terms of this document.


Please contact the producer of the event for their own terms of purchase and refund policies.


1(A). Refund Policy

All sales are final. There are no refunds, no cancellations, no credits, no exchanges, and no transfers after the order has been made. Unforeseen circumstances beyond control of Innovative Ticketing will not be grounds for a refund, including but not limited to the following: local or national weather conditions and natural disasters, waiting in lines, family and medical emergencies, and/or police actions.

Promoters, Venue owners, Security and Event Staff have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion, including but not limited to: disorderly behavior, intoxication, venue capacity, breach of security restrictions. Ticket holders are aware of the following:

  • Venue and Talent are subject to change.
  • Amenities promised by promoters are not guaranteed by Innovative Ticketing and are not grounds for a refund, including but not limited to VIP amenities, drink specials, gifts, express entry, special areas, celebrity guests.

1(B). Policy for rescheduled or cancelled events due to COVID-19

Due to the impacts of the global COVID-19 pandemic, some events may be unexpectedly postponed or canceled due to circumstances beyond the control of Innovative Ticketing, Event Staff, Promoters, Venue owners, and Security. Please review our updated policies for Canceled Events (2.) and Postponed Events (3.).


2. Canceled Events

If the event is canceled you will receive a refund for the face value of the ticket. Service fee(s), shipping, and other fees are non-refundable under any circumstances. If the service fee is not listed, it may be embedded into the price of the ticket. To inquire about the amount of an embedded service fee, please contact Customer Support.


3. Postponed Events

Unforeseen circumstances, beyond the control of Innovative Ticketing, Event Staff, Promoters and Venues, will not be grounds for a refund, including but not limited to: local or national weather conditions and natural disasters, waiting in lines, family and medical emergencies. This also includes postponement due to the request of local health authorities regarding COVID-19.

If the event is postponed, your ticket will be honoured at a later date, to be determined by the Event Staff. Customers will be contacted with instructions on how to update their tickets. Unless otherwise stated, there are no refunds for postponed events.

If for any reason the postponed event does not proceed at the future date, customers will be notified of how to request a refund for the face value of the ticket. Service fee(s), shipping, and other fees are non-refundable under any circumstances.


4. Customer Inquiries

All customer support is handled by the Innovative Ticketing Customer Support system, in where all customer support and refunds are handled by the individual event producer(s).


5. Will Call Tickets
  1. ALL TICKETS SOLD are "Will-Call Tickets" and must be picked up at the venue.
  2. Tickets not redeemed at Will-Call will not be refunded.
  3. Will-Call start and end redemption times are subject to change and are not grounds for a refund.
  4. You must present a valid picture ID, and your “e-ticket / Will-Call” voucher in order to redeem your tickets.
  5. If you are unable to pick up your order because you do not have the items mentioned above in your possession at the time and place of pickup, you will not receive a refund for this purchase.

6. Release of Liability / Publicity Consent

Innovative Ticketing is not affiliated with the events or event sponsors and Innovative Ticketing will not cover losses or damages arising from your voluntary participation in the events, including claims for personal injury, or damage to personal property, or any other claims for negligence on the part of the events or event sponsors.

By purchasing the tickets through Innovative Ticketing, you hereby release and forever discharge Innovative Ticketing, and its officers and agents, from any liability or claims for damages that may arise as a result of your attendance and participation at the events.

It is hereby understood that the purchase of tickets by you and your participation in the events shall not be construed as an assumption on the part of Innovative Ticketing of responsibility, liability, or control of the events.

You understand that by attending the event you may be photographed and/or recorded as part of the event’s publicity materials and/or by a recognized media outlet. You grant permission for your likeness and/or voice to be included therein without compensation, credit or consideration, in any publicity materials.